Clover Studios, LLC.
Last updated May 23, 2018
This website, www.cloverartisans.com (the “Site”), is owned and operated by Clover Studios, LLC, a California Limited Liability Corporation. Throughout the site, the terms “we”, “us”, “our”, and “Clover” refer to Clover Studios, LLC. By accessing, browsing, visiting or otherwise using this Site, contacting us, and/or purchasing something from us, you engage in our “Service.”
COLLECTION OF YOUR PERSONAL INFORMATION
When visiting our Site or using the Service, we may collect Personal Data and other information from you as further described below. Clover may combine this Personal Data with information about you that we acquire from our joint marketing partners and/or from unrelated third parties.
The Site may automatically collects certain non-personally-identifying technical information, such as browser type, language preference, and internet service provider. We use this information to better understand how our visitors use our website and to main services.
This Site and our Service are not directed toward persons under the age of 18, and we request that persons under the age of 18 not provide Personal Data to us. Clover will never knowingly request or collect Personal Data or non-Personal Data from anyone under the age of 18, nor do we specifically market to children under 18. If you have reason to believe that a child under the age of 18 has provided Personal Data to Clover through this Site, please contact us, and we will endeavor to delete that information from our databases.
TYPES OF DATA COLLECTED
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We collect a variety of information about our customers and visitors to the Site. This personal data falls into these categories:
Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media username.
Contact Data includes billing address, delivery address, email address and telephone numbers. This may include information about other people. For example, if you order a product as a gift and want it sent directly to the recipient, you will need to submit the recipient's address.
Financial Data includes payment card details. We process payments for orders using Shopify’s payment processor and PayPal. Credit card details are stored temporarily while your transaction is processed and deleted once the process is complete.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Marketing and Communications Data includes your preferences in receiving direct marketing (primarily emails) from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
HOW WE COLLECTION YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data when placing an order on the Site by filling in forms or by corresponding with us by post, phone, email or through chat or social media.
This includes personal data you provide when you:
- sign up to receive Clover’s newsletter
- make enquiries or request information be sent to you;
- create an account on our website;
- order our products or services;
- ask for marketing to be sent to you;
- engage with us on social media;
- enter a competition, promotion or survey;
- contact customer services; or
- leave comments on our blog
Automated technologies or interactions. As you interact with us, including via the Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our adverts (including those shown on third party websites).
Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
- Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
- Contact, Financial and Transaction Data from providers of payment and fraud prevention services;
- Identity and Contact Data from data partners; and
- Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
HOW WE USE YOUR PERSONAL DATA
- Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you purchase our products. This includes order updates, shipment details, and refund notifications.
- To send you information about new products, events and website updates. We only send this with your permission and you may opt-out at any time.
- Where it is necessary in order to facilitate your use of the Site and your engagement in the Service
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process.
- To show you advertisements as your browse the web so we may inform you about new products and offers.
Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.
SHARING OF YOUR PERSONAL INFORMATION
Clover is not in the business of selling your information. We consider Personal Data and non-Personal Data to be a vital part of our relationship with you. We do not and will not send spam, sell or rent your email address to third parties. There are, however, certain circumstances in which we may share such information with certain third parties without further notice to you.
We may share your Personal Data and non-Personal Data with our service providers who manage our customer information and perform services on our behalf, such as sending email communications to our customers, maintaining databases, fulfilling promotions, conducting surveys and processing payments. We do not authorize any of these service providers to make any other use or disclosure of such information. Certain third-party service providers, such as payment gateways and other payment transaction processors, have separate and independent privacy and security policies. For this reason, we recommend that you read third-party service provider’s privacy policies before engaging in such third-party services.
We may share your Personal Data and non-Personal Data when we team up with another company to jointly offer or provide products, services, contests, or promotions to our customers.
We may share your Personal Data and non-Personal Data to comply with applicable laws or regulations, or in response to a valid subpoena, court order, or government request, or to protect the interests, rights and safety of Clover and/or others.
If Clover is acquired or merged with another company, your Personal Data and non-Personal Data may be transferred to the new owners so that we may continue to perform the Service.
SECURITY OF YOUR PERSONAL INFORMATION
No Internet, email, or other electronic transmission is ever fully secure or error free, and no website and no security measures can fully eliminate security risks or the possibility of data breaches. Notwithstanding the possibility of such risks and breaches, Clover has implemented reasonable security measures to prevent unauthorized access to Personal Data that we’ve collected and to prevent the loss, misuse, disclosure, alteration, or destruction of such information. To that end, Clover follows all Payment Card Industry Data Security Standard (PCIDSS) requirements and implements additional generally accepted industry standards. When you enter Personal Data on our Site, the information is encrypted using Secure Socket Layer (SSL) technology and stored with an AES256 encryption. Some browsers and firewalls do not permit communication through unsecure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection.
In the event of any unauthorized access to your Personal Data, we will make a commercially reasonable effort to notify you regarding the nature and extent of the breach, and we will comply with all applicable laws and regulations related to the breach.
USE OF THIRD-PARTY WEBSITES INCLUDING SHOPIFY
Clover’s Site and the Service are hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and services to you. Your Personal Data and non-Personal Data is stored through Shopify’s data storage, databases and the general Shopify application, on a secure server behind a firewall.
Clover uses Shopify’s payment processor, PayPal and Apple Pay to process payments made for products on the Site. When you place an order on the Site, Shopify stores your credit card data. This data is stored only as long as is necessary to complete your purchase transaction, after which it is deleted. It is encrypted through the PCIDSS.
All direct payment gateways adhere to the standards set by PCIDSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCIDSS requirements help ensure the secure handling of credit card information by Clover and its third-party service providers.
For more information on Shopify and PCI-DSS, you should review Shopify’s Terms of Service located here: https://www.shopify.com/legal/terms
You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain aspects of the Service. Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
You can stop receiving marketing messages from Clover at any time. You can do this by:
- By clicking on the ‘unsubscribe’ link at the bottom of any Clover email
- By contacting at email@example.com
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications such as order updates. ou can stop receiving marketing messages from us at any time.
You may also delete your customer account on the Site at any time by logging into your account or by emailing us to make the request.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings before using our Services. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features of our Site will be disabled.
USE OF PIXEL TAGS
Clover may use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our Site and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our marketing programs. We work with service providers that help us track, collect, and analyze this information.
Pixel tags may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our Site.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. Information such as your gender, birthday, zip code, as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Data, this information does not personally identify you or any other user of the Site.
RESPONSE TO “DO NOT TRACK” SIGNALS
This Site currently does not respond to “do not track” signals or other mechanisms that provide consumers a choice regarding the collection of Personal Data about an individual consumer’s online activities over time and across third party online services.
USE OF ADVERTISING AND REMARKETING
Third-party advertising companies may also serve ads to you on other websites (including ads for our products and services) based on information collected from you while using the Site. For example, we may use Google’s “remarketing” service to target our ads to you based on your prior use of the Site when you visit other sites in Google’s content network.
If you would like general information about your rights with respect to information used by third-party advertising companies, please visit http://networkadvertising.org/optout_nonppii.asp
Your Legal Rights
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
- The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
- The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
- The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
- The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
- The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
- The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
- Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
CHANGES/UPDATES TO THIS POLICY
CLOVER RESERVES THE RIGHT TO UPDATE THIS POLICY AT ITS DISCRETION. ANY CHANGES WILL BE POSTED ON OUR WEBSITE. YOU CAN TELL IF THE POLICY HAS CHANGED BY CHECKING THE “LAST UPDATED” DATE, WHICH WILL BE THE DATE ON WHICH THE NEW POLICY BECOMES EFFECTIVE. OUR RIGHT TO USE YOUR PERSONAL DATA AND NON-PERSONAL DATA WILL BE BASED ON APPLICABLE LAW AND THE POLICY IN EFFECT AT THE TIME THE INFORMATION IS COLLECTED.
Clover Studios, LLC